Everything you need to know about the COVI app. Can’t find answers you’re looking for? Please reach out to us and we’ll help!
The app is free to download and use. Some benefits may vary depending on if you purchased a protection product.
Visit the App Store or Google Play and search for “COVI”. Download for free!
1. Download for free on Google Play or App Store
2. Enter your email and create a password
3. If we recognize your email, we will automate your sign up
4. Verify your email and enter your Name and Contract # or Subscription # if you have it.
Sign in to COVI app and tap on "Add Asset" button on the Dashboard screen. Select the asset you want to add.
Open an asset from a Dashboard screen, tap on the options icon (3 dots) at the very right top, tap on "Delete Asset" option.
Please note: you can not delete an asset if there are contracts tied to it.
You can add Vehicles, RV’s, Powersports, Homes to your Dashboard.
Go to a Products screen, tap on a product and while being on the "Overview" tab, tap on the "View Contract" button to view a copy of your contract.
You can also open a product by tapping on the product name from the Asset screen.
To find your contracts, make sure you sign up with the same information you used when purchasing your contract (email, last name, business name, contract # or subscription). Please allow 30 days for product information to appear. If more than 30 days have passed and your product information has not synced with the app, you can upload all Product related information into the Glovebox.
The glovebox is a gallery that allows you to store any asset related documents in one place. Select the + to upload an image or document related to your asset.
You can find a digital copy of your owners manual under Factory Warranty, OEM Warranty link.
To open Factory Warranty go to the Asset, tap on Factory Warranty card at the bottom of the screen.
You must have purchased an Axiom product in order to use this feature. If you’re still not seeing recalls, there may not be any active recalls on your vehicle.
If you purchased a Product, we will assign you to your Selling Dealer listed on your contract.
To schedule a maintenance service, expand that service from the Maintenance screen and select “Schedule Service”.
You can find Maintenance screen by tapping on the "Maintenance" card from the Asset screen.
For a different service, visit the service page and select your service, date and time to request an appointment.
You also can schedule a service from the Service screen in the bottom menu. Tap on the calendar icon to schedule a service.
Go to the Service screen, expand that service and you will see buttons "Cancel Appointment" and "Reschedule".
When expanding a service from the Maintenance screen, you have the option to mark service as complete if you have already had that service done. This allows you to keep an accurate record of what service needs to be done on your vehicle.
If your selected Seller does not have Service Scheduling enabled, you will not be able to schedule service through the application. Please call the Seller to schedule a service.
Please reach out to us. We’re here to assist you.