Communicating with customers has never been so effective.
Dealers can engage customers through push notifications sent directly to a customer’s phone, manage service requests and access real-time claims submission.
- View dealership data
- File claims & contact Axiom
- Send & receive push notifications
- View current product details and marketing materials
- Receive/Schedule service requests, attach and view corresponding documents
- Drives service department visits
- Encourages customers to buy often
- Increases sales at a higher margin
Q. What is COVI?
A. COVI stands for Connected Owner Vehicle Intelligence, and it is a customer engagement platform that connects the customer, vehicle and dealer. Dealers can engage customers through push notifications sent directly to a customer’s phone, manage service requests and access real-time claims submission.
Q. Why do I need COVI?
COVI provides unlimited access to your customers through custom push notifications, service scheduling, claims submission, and product resources that create retention to your dealership unlike any other app out there.
Q. How much does COVI cost?
A. COVI comes complimentary with all of Axiom products. You must sell at least 1 Axiom product to be eligible for COVI access. SIGN UP
Q. How do I sign up for COVI?
A. Do you sell any Axiom products currently? If so, we can create a user for you and you will get an email with your login credentials and how-to instructions. Request User”
If you do not sell any Axiom products, COVI is exclusive to Axiom dealers only and you must sell at least 1 product to receive access to COVI. Contact our sales department to begin the sign up process. Contact
Q. Who typically should be in charge of COVI backend?
A. We recommend 1 person for scheduling service & 1 person for marketing push notifications
Q. Can I private label this app?
A. No, however, you can customize the dealership page with your logo, picture, contact information, website, etc. The customer is still tied to your dealership through scheduling service and receiving push notifications.
Q. How do I send notifications?
A. In COVI backend (axiomproductportal.com) select the notifications tab. Filter and search to select the customers you want to reach. Click next. Choose a Template and customize any way you see fit. Send Now or Schedule Send.
Q. How do I add another user at my dealership?
A. Send a Request to COVI Support or call 844.252.0937 to get additional users set up at your dealership.